Q: How does it work?
A: IM-History Client Suite is installed on your system and is running in your tray bar. It saves all your contacts and chat logs on IM-History servers over a secured channel.
Q: How to access my IM history?
A: Click on IM-History tray icon or navigate to https://my.im-history.com from any computer.
Q: What do I have to do to merge my IM logs from two or more computers?
A: Just install IM-History Client Suite on these computers.
Q: I have not received a confirmation e-mail. What should I do?
A: Please check your spam folder. If the e-mail is not found, you can request it again from the page "your account is not activated yet". And as the last resort you can send a request "please activate my account manually" to support@im-history.com from the e-mail you registered for your account.
Q: Why my contacts and chat logs are empty?
A: Messengers like AIM, MSN, Windows Messenger, Yahoo! Messenger, Skype and Miranda should be started (or restarted) after being enabled to save chat history online.
Q: I'm concerned about my privacy. How do you protect it?
A: Your data is saved over a 128-SSL secure encrypted channel and protected on servers. This means better security than most instant messengers provide. We value your privacy and will not sell or rent your data to anyone.
Q: Why is it free?
A: Currently the service is in beta stage. In the release version we plan to show unobtrusive ads for free accounts and provide pro accounts with some nice features and no ads.
Q: How to lock access to my IM log on a shared computer?
A: In IM-History Browser press "Logout" in the top right corner.
Q: I'm constantly returned to login page. What's wrong?
A: It's possible cookies are disabled in your Internet Explorer. Open Internet Explorer and go to main menu, "Tools -> Internet Options -> Privacy" level should be set to "Medium" at least.
Q: I have a connection problem. How can I resolve it?
A: Please check that your Internet Explorer is configured properly. IM-history browser uses Internet Explorer settings. Please check that you can access IM-history from Internet Explorer. It's possible you have to configure Internet Explorer to use your corporate proxy server. For more details, please contact your system administrator.
Q: How can I combine several IM contacts of the same person into one metacontact?
A: Open contact details page. Choose a second contact and click "Add to metacontact" button. You can see what it looks like in the IM-History User Guide
Q: My history is not saved from ICQ / Yahoo! Messenger / QIP / Trillian. What can be a possible reason?
A: Please check if history saving is enabled in these messengers. In Yahoo! Messenger you can choose to delete history on logoff if you wish.
Q: Do you plan to support my favorite messenger?
A: Please vote for your favorite messenger on our forum: http://forum.im-history.com/viewtopic.php?t=1326 and the poll results will be taken into account on selecting next supported messenger.
Pidgin for Linux questions:
Q: Where's can I find any useful info about Pidgin plugin (for Linux)?
A: Please search our forum , also these topics can be helpful:
Q: I can not start the imhTray application because of "command not found" error. How to fix?
A: All client binaries are installed to ~/bin directory. Installer will add this directory to your $PATH. Sometimes this does not work. In this case do this manually or just move binaries to some $PATH directory, e.g. /usr/bin :
- $ sudo mv ~/bin/imh* /usr/bin
Q: IM-History tray app hangs over in the desktop somewhere because it starts before the notification area panel starts up. How to fix?
A: Edit file ~/bin/imh.auto increasing delay in "sleep 20" line to adapt it for your computer.
